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about
us |
It is Western Digitech's sincere desire to process service requests as quickly and effectively as possible and that means we need your help. When requesting service please follow the procedures outlined below. Email Support (support@wdigitech.com) Email is an excellent tool for requesting non-critical support. For example, if your monitor is fuzzy, or if your workstation needs to be restarted more often than you would like, use email to contact Western Digitech Support. Include as many facts and symptoms as possible as this will help us solve your problem effectively. We will respond quickly and schedule your assigned technician or engineer to call you and arrange a site visit if necessary. Email is also a great way to request upgrades like new printers, laptops, monitors, etc. and will also result in the fastest service. For general questions email your assigned engineer or technician directly. Phone Support Critical support requests should be made by phone to our main office number (305-669-0119). Be sure to state the nature of the problem in as much detail as possible. Your call will then be routed to your assigned engineer or technician for immediate resolution. After-Hours Support Support is available from Western Digitech after normal business hours and on weekends. This support is available by calling our after-hours line (305-661-3069). We request that only critical support requests utilize this line. Mobile Phones All Western Digitech Directors and Managers make their mobile phone numbers available to our clients. These numbers should be used sparingly and should not be used for non-critical service requests or other non-emergencies. |
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